Frequently Asked Questions
Everything you need to know about your EVE LOM experience.
Where is my order and how can I track it?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your shipment's progress until it reaches your doorstep.
What is your return policy for skincare products?
We offer a 30-day return policy for items purchased directly from our website. To be eligible for a refund, products must be returned in their original packaging and in a resalable condition.
Are EVE LOM products suitable for sensitive skin?
Our formulas are designed with high-quality ingredients to suit a variety of skin types. However, we recommend checking the specific ingredient list on each product page or performing a patch test if you have highly reactive skin.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible installments.
Are your products cruelty-free?
EVE LOM does not test its products or ingredients on animals, nor do we commission third parties to do so, ensuring our commitment to ethical beauty standards.